The Policy Expert for Everyone
Empower every employee to find their own answers instantly. From benefits enrollment to remote work policies—Docmet deflects routine questions, accelerates onboarding, and ensures compliance with automatic PII protection for sensitive personnel data.
Why HR Teams Are Overwhelmed
HR spends 40% of time answering the same questions repeatedly. Policy documents are scattered. New hires are confused. Compliance risks lurk in outdated handbooks. Traditional intranets don't help—they're just more documents to search.
🔁 "How Do I...?" Overload
HR receives 200+ tickets per month: "How do I request PTO?" "What's the remote work policy?" "When do benefits start?" Same questions, different employees. HR team spends 40% of time answering queries they could solve with better self-service.
📋 New Hire Confusion
New employees receive 50+ pages of policies on day one. They don't know where to find answers. They ask managers or HR repeatedly. Onboarding takes 60-90 days because employees can't navigate internal systems. Poor onboarding experience drives early turnover.
📂 Compliance Risks Hiding in Plain Sight
Employee handbook last updated 3 years ago. Remote work addendum buried in email. Parental leave policy conflicts with state laws. Employees reference outdated policies, creating compliance exposure. HR doesn't know what needs updating until there's an issue.
⚠️ Sensitive Data Accidentally Shared
Employee asks "What's my vacation balance?" Generic chatbot searches all HR files and might surface salary data or medical records. GDPR violation. HIPAA violation. Lawsuit risk. HR teams need PII protection but most AI tools don't have it.
How Docmet Transforms HR Operations
Give every employee a personal HR assistant that knows all policies, handles sensitive data safely, and learns your company's unique culture and terminology.
💬 Instant Policy Answers 24/7
Employees ask questions in natural language via web, mobile, or Slack: "How do I enroll in health insurance?" "Can I work remotely full-time?" "What's the parental leave policy?" AI provides instant, cited answers with links to official policy sections. No more waiting for HR response.
🎓 Guided New Hire Experience
New employees access personalized onboarding checklist: (1) Complete I-9 verification, (2) Enroll in benefits by Day 10, (3) Set up payroll direct deposit, (4) Review code of conduct. Each task includes step-by-step instructions and links. Progress tracked automatically. HR sees completion dashboards.
🏥 "Which Health Plan Should I Choose?"
Employees compare benefits options: "Compare PPO vs. HMO for family coverage." AI explains differences, premium costs, deductibles, and coverage details—cited from benefits guide. Reduces confusion during open enrollment. Decreases HR support calls by 70% during enrollment period.
🔐 Built-In Compliance Agent
Before showing any HR data, Compliance Agent scans for PII (SSN, medical records, salary info, disciplinary actions). If user lacks permission (e.g., employee searching for another employee's data), sensitive fields are masked: `[SALARY_REDACTED]`, `[SSN_MASKED]`. Meets GDPR, HIPAA, CCPA requirements.
📅 Track Policy Changes Over Time
Upload new employee handbook. Docmet compares to prior version, highlights changes, and notifies affected employees. Employees always see current policy with "Last updated: Dec 2025" timestamp. Historical versions archived for compliance. No more "I was following the old policy" excuses.
🌍 Global Workforce Support
Policies available in English, Spanish, French, German, Mandarin, and other languages. Employees query in their preferred language. AI translates answers while maintaining accuracy. Essential for multinational companies with diverse workforces.
HR Use Cases
Proven HR Workflows
Open Enrollment Support
Scenario: Technology company with 5,000 employees conducting annual benefits open enrollment. HR team of 15 people historically receives 800+ questions during 3-week enrollment window.
Docmet Workflow:
- Benefits Portal Integration: Docmet indexes benefits guide, plan comparison charts, FSA rules, HSA eligibility
- Common Questions Handled:
- "What's the difference between PPO and HMO?"
- "Am I eligible for FSA if I'm on the HDHP plan?"
- "Can I add my domestic partner to health insurance?"
- "What happens to my unused FSA funds?"
- Interactive Calculators: "Estimate my total healthcare costs under PPO vs. HDHP"
- Deadline Reminders: Proactive notifications 3 days before enrollment deadline
- Escalation to HR: Complex cases (e.g., qualifying life events) routed to human HR with full context
Results:
- Support tickets during enrollment: 150 (down from 800, 81% reduction)
- HR team spent 90% less time on routine questions
- Employee satisfaction with enrollment experience: 4.6/5 (up from 3.2/5)
- Enrollment completion rate: 98% (up from 87%) due to better employee understanding
New Hire Onboarding Automation
Scenario: Professional services firm hiring 200 new employees per quarter (consultants, analysts). Onboarding process involves 30+ tasks across IT, HR, Finance, and department managers. New hires historically took 60 days to full productivity.
Docmet Workflow:
- Personalized Onboarding Portal: Each new hire gets custom checklist based on role, location, and start date
- Task Examples:
- Day 1: "Complete I-9 verification (upload passport or driver's license + social security card)"
- Day 3: "Watch cybersecurity training video (45 min) and pass quiz"
- Day 10: "Enroll in benefits by this date (use benefits wizard for guidance)"
- Day 15: "Set up 401(k) contributions (see retirement plan guide)"
- Day 30: "Complete manager check-in and 30-day feedback survey"
- Self-Service Q&A: New hires ask questions anytime: "How do I expense client meals?" "What's the dress code?"
- Progress Tracking: HR dashboard shows onboarding completion by cohort. Automatic reminders for overdue tasks.
- Manager Support: Managers receive alerts when their new hire completes key milestones
Results:
- Time to full productivity: 30 days (50% reduction)
- HR admin time per new hire: 2 hours (down from 8 hours)
- New hire 90-day retention: 96% (up from 89%)
- 200 hours per quarter saved across HR team
Employee Leave Management
Scenario: Healthcare company needs to ensure employees understand complex leave policies (PTO, sick leave, FMLA, parental leave, bereavement, jury duty). State and federal regulations vary. Mistakes create compliance risks and payroll errors.
Docmet Workflow:
- Policy Library: Index leave policies for all 50 US states, federal FMLA regulations, company-specific policies
- Employee Queries:
- "How much parental leave am I eligible for?" (AI checks state, tenure, FMLA eligibility)
- "Can I use sick leave for my child's doctor appointment?" (AI cites company policy)
- "What paperwork do I need for FMLA medical leave?" (AI provides checklist and forms)
- Approval Workflows: "Request 2 weeks PTO in July" → Generates approval request to manager with balance check
- Compliance Verification: Before approving FMLA, AI confirms employee meets eligibility (12 months tenure, 1,250 hours worked)
- Automatic Tracking: Leave balances updated. Payroll system notified.
Results:
- Leave-related HR questions: 70% reduction
- FMLA compliance errors: Zero (down from 3 annual violations)
- Manager approval time: 90% faster (pre-validated requests)
- $400K annual savings in HR administrative costs
Built for People Operations
Enterprise HR Capabilities
🗑️ Employee Data Deletion Workflows
When employee terminates or requests data deletion under GDPR, HR initiates "Right to be Forgotten" workflow in Docmet. System deletes personal data, anonymizes audit logs, and generates deletion certificate. Retains only legally required records (e.g., tax forms). Meets EU data protection requirements.
🏥 Protected Health Information (PHI) Handling
Medical records, disability accommodations, and workers' comp documents classified as PHI. Only HR personnel with signed BAA can access. All PHI access logged for compliance audits. Automatic masking when displayed to unauthorized users. Meets HIPAA Security Rule requirements.
📊 Sensitive Personnel Records Protection
Performance reviews, disciplinary actions, and salary data have enhanced access controls. Only employee's manager and HR can view. Employees cannot search for other employees' reviews. Prevents internal data breaches and maintains workplace confidentiality.
💬 Answer HR Questions Where Employees Work
Deploy Docmet bot in Slack or Microsoft Teams channels. Employees ask questions inline: "@docmet what's the remote work policy?" Bot responds instantly with cited answer. No need to visit separate HR portal. Reduces friction and increases adoption.
📝 Employee Pulse Surveys
Docmet can collect anonymous employee feedback: "What would improve our benefits program?" Employees submit suggestions without revealing identity. HR sees aggregated themes. AI analyzes sentiment and extracts common topics. Improves employee voice while protecting anonymity.
👔 Help Managers Answer Team Questions
Managers often field HR questions from their teams. Docmet provides manager-specific view with: delegation policies, approval authorities, compensation guidelines. Managers can confidently answer without escalating every question to HR.
Connects to Your HR Tech Stack
Seamless HRIS Integration
👥 Employee Data Systems
Supported: Workday, BambooHR, ADP Workforce Now, UKG (UltiPro), Namely, Rippling. Data Synced: Employee records, org chart, compensation, benefits enrollment, time-off balances. Use Case: "Show my PTO balance" → Docmet queries HRIS in real-time. Permission-aware (employees see only their own data).
🏥 Benefits Platforms
Supported: Benefitfocus, Zenefits, Gusto, TriNet. Integration: Sync benefits plan details, enrollment status, premium costs. Use Case: During open enrollment, employees compare plans and see their current elections. "Am I enrolled in dental insurance?" → Real-time answer from benefits system.
📚 LMS Platforms
Supported: Cornerstone OnDemand, Docebo, SAP SuccessFactors, LinkedIn Learning. Use Case: "What compliance training is required for my role?" → AI lists required courses, shows completion status, provides direct links to LMS. Tracks training deadlines.
📝 Applicant Tracking Systems
Supported: Greenhouse, Lever, iCIMS, Workable. Use Case: New hires access onboarding materials before day one. Docmet provides welcome packet, links to orientation videos, and pre-boarding checklist. Smooths transition from candidate to employee.
💰 Payroll Integration
Supported: ADP, Gusto, Paychex, Rippling. Use Case: "When is my next paycheck?" "How do I update my W-4?" Docmet retrieves pay schedule, provides instructions for tax form updates. Reduces payroll inquiries to HR.
⏰ Time Tracking Systems
Supported: Kronos, TSheets, Deputy, When I Work. Use Case: "How many hours did I work last week?" "How do I request overtime approval?" Real-time access to timesheets and approval workflows.
Measurable Employee Impact
Results from HR deployments
Support Ticket Deflection
Employees find answers themselves
Faster Onboarding
Time to full productivity
Employee Satisfaction
With HR self-service experience
Saved Per Quarter
Across HR team
*Based on employee surveys and HR productivity metrics from mid-market deployments (Q3-Q4 2025)*
From Pilot to Organization-Wide in 4 Weeks
Proven deployment process for HR teams
Policy & Access Foundation
Identify and upload all HR policy documents (employee handbook, benefits, leave policies, code of conduct, remote work, etc.) via PDF upload or SharePoint/Google Drive sync. AI indexes content into a searchable knowledge base and configures PII detection rules. Integrate Docmet with your HRIS (Workday, BambooHR, etc.) via secure APIs, enable SSO, and set up role-based access control so employees, managers, and HR have appropriate data visibility. Validate permissions with test queries.
Use Case Configuration & Automation
Configure employee onboarding checklist templates and common HR Q&A scenarios such as benefits enrollment, PTO requests, and expense policies. Train the AI on company-specific terminology including department names and location-specific policies. Deploy Slack/Teams bots to enable in-workflow employee access.
Employee Rollout, Training & Optimization
Announce the platform via email and all-hands, provide a short 10-minute tutorial video, and conduct a soft launch with early adopters. Monitor usage, question patterns, and FAQ gaps, refine responses based on feedback, then complete full rollout. Measure outcomes such as HR ticket deflection and employee satisfaction.
HR ROI
Calculate Your HR ROI
HR Department ROI Model
Assumptions (Mid-market company, 2,000 employees):
- HR team size: 10 FTE (mix of HR Generalists, Specialists, Coordinators)
- Average employee questions per month: 800 (0.4 per employee)
- Time per question (research policy + respond): 15 minutes
- Monthly HR time on questions: 200 hours
- Average HR fully-loaded cost: $100K annually = $50/hour
Without Docmet:
- Monthly cost answering questions: 200 hours × $50 = $10,000
- Annual cost: $120,000
- Hidden costs: Employee frustration (waiting for answers), delayed onboarding, compliance risks (wrong answers)
With Docmet:
- Self-service deflection rate: 60%
- Questions answered by HR: 320 (down from 800)
- Monthly HR time: 80 hours (60% reduction)
- Monthly cost: 80 hours × $50 = $4,000
- Docmet subscription (Growth plan): $149/month = $1,788/year
Annual Savings:
- Direct HR time savings: $72,000 annually
- Plus: Faster onboarding (value: ~$50K in productivity gains)
- Plus: Reduced compliance risk (value: avoided violations)
- Docmet cost: $1,788
- Net ROI: 6,760% (68x subscription cost)
- Payback period: < 2 weeks
Open Enrollment-Specific ROI
Scenario: 3-week benefits open enrollment period
Without Docmet:
- Questions during enrollment: 400 per week × 3 weeks = 1,200 questions
- Time per question: 20 minutes (benefits are complex)
- Total time: 400 hours
- Cost: 400 hours × $50 = $20,000
With Docmet:
- Self-service deflection: 75% (benefits guidance wizard handles most)
- Questions to HR: 300 total
- Time: 100 hours
- Cost: $5,000
- Enrollment savings: $15,000 (75% reduction)
- ROI from one enrollment period alone covers 8 years of Docmet
What HR Leaders Say
From the CHROs and HR Directors using Docmet
“Our engineering velocity increased simply because we stopped interrupting engineers with HR questions. Docmet became the universal translator between employees and HR policies. Self-service adoption hit 85% in first month. Our HR team finally has time for strategic initiatives like culture programs and leadership development instead of answering 'where do I find the handbook?'”
Empower Your Employees
See how Docmet deflects support tickets, accelerates onboarding, and ensures compliance. Schedule a demo with employee self-service scenarios and your actual HR policies.